We want to learn from personal experience. Every spring I give everyone in my firm $500 to open two accounts at local banks and then report back on the experience. I'm a big believer that a company's success is about execution and the hundreds of little things that one company does better than another. We [...]

My style is to meet with management each quarter and basically ask the same questions. There can be good reasons for different answers, but I want to see a consistency of answers. Also critical is a passion for the business a will to win which you can only judge by sitting across the desk.